The Ozaukee County Department of Human Services provides a full array of Case Management services to treat both Mental Health and Substance Use Disorders. All of our case management services are designed to assist consumers to maximize their independence and abilities utilizing treatment, natural supports and community resources. These services are indicated when an individual’s needs have not been met by traditional outpatient services. case management array includes: 

Comprehensive Community Services (CCS) 

Program Description: Comprehensive Community Services (CCS) is a voluntary, recovery based, goal orientated program that serves children & adults with mental health, emotional disturbances and/or substance use disorders that are in need of ongoing case management services to meet
and address barriers interfering with or limiting healthy functioning. Ozaukee County has

partnered with Dodge and Washington Counties to be able to offer CCS individuals additional resources, that otherwise may not have been available, inorder to meet their goals. This three-county partnership is called the “Lakeshore Recovery Collaborative” and is recognized by the State
of WI as a “region”.

With enrollment into CCS, an individual will work with the CCS team to identify strengths, supports, resources available within the community and what additional service needs may be unmet. This information will be used to determine and develop a network of supportive services and in the establishment of a recovery team.

Recovery team members consist of the individual, CCS staff, and any advocates/supportive people that the individual chooses and deems to be beneficial to their recovery. Recovery teams meet to collaborate and support treatment planning and goal development that is unique to that individual.

Partnership with CCS to gain Empowerment through:

• Assessment, planning and advocacy throughout the recovery process
• Coordination of Mental Health/AODA (Substance Use Disorders) and medical services tailored to an individual’s needs
• Recovery education and symptom management
• Development of a recovery team to support personal goals
• Navigation of difficult times and problem-solving challenges to recovery
• Developing community, life, and social skills
• Supporting and educating parents and family members
• School and employment skill training
• Connection with area services and resources

Eligibility: Children and adults who meet the following criteria:

• Ozaukee County Resident
• Have Medicaid Insurance (Title 19)
• Have a Mental Health and/or a Substance Use Diagnosis

Individuals who meet the above criteria and have completed a referral are then determined eligible for psychosocial rehabilitation services through the State of Wisconsin’s functional screening process. The functional screening process is completed by staff.

Community Support Program (CSP) 

Program Description: Community Support Program (CSP) provides comprehensive mental health and case management services to adults diagnosed with a severe and persistent mental illness.  

Mental illness has the capacity to affect all aspects of an individual’s life.  Therefore, effective treatment must address the management & reduction of symptoms in addition to the individual’s full range of unique personal, social, and economic needs to promote their recovery. 

The majority of CSP services are provided in the community with the goal of supporting the individual in gaining & maintaining increased independence in the community. This includes identifying, utilizing, and building upon the individual’s strengths.

The CSP philosophy includes the belief that individuals deserve to manage their wellness in the least restrictive setting, supports that encompass all areas of an individual’s life, and successful community living includes a strong community& natural support system.

With enrollment into CCS, an individual willwork with the CCS team to identify strengths, supports, resources available within the community and what additional service needs may be unmet. This information will be used to determine and develop a network of supportive services and in the establishment of a recovery team.

Recovery team members consist of the individual, CCS staff, and any advocates/supportive people that the individual chooses and deems to be beneficial to their recovery. Recovery teams meet to collaborate and support treatment planning and goal development that is unique to that individual.

Services: The CSP participant is assigned a case manager who works jointly with the individual to develop their treatment plan. The case manager also provides support, outreach, & coordination of services.

Services provided within the program include but are not limited to:

• Assessment, planning and advocacy throughout the mental health recovery process  
• Psychiatric Services
• Medication prescription, administration, monitoring, & education 
• Recovery education and symptom management  
• Accessing medical, dental, & legal services
• Assistance in locating, obtaining, & maintaining stable housing
• Assistance applying for & managing appropriate benefits
• Independent living skill support/training to include activities of daily living, social skills, and recreational opportunities. 
• Building strong support network within one’s community and natural supports such as family, friends
• Vocational & employment skill training
• Crisis Intervention

Eligibility: Adults who meet the following criteria:

• Ozaukee County Resident
• Have Medicaid Insurance (Title 19)
• Have a diagnosis of severe & persistent mental illness including but not limited to schizophrenia, schizoaffective disorder, bipolar disorder, severe post-traumatic stress disorder
• Severe functional impairment such that the individual is currently incapable of successful & stable self-maintenance in the community without intensive support.

Individuals who meet the above criteria and have completed a referral are then determined eligible for psychosocial rehabilitation services through the State of Wisconsin’s functional screening process. The functional screening process is completed by staff.

Admission to one of these programs begins with a completed case management referral that can be obtained from our Intake Coordinator.